FAQ
General Questions
What makes your products selection so special?
Our products are not only effective tanning accelerators but a combination of high-quality skin care and a specially developed tanning complex. So your skin is supplied with enough safe ingredients to guarantee a healthy and deep tanning process.
We have been in tanning business for over 20 years, so we are a kind of reliable expert in providing a healthy and beautiful tan for everyone
How do I use the products the right way?
You can easily apply all our products, whether lotion, oil or cream, to your skin evenly. It is best to apply the product within 15-30 minutes before sunbathing in the sun or in a tanning salon.
The tanning process is most intense between exposure to the sun and to support the skin during this time, the product should be applied at least every 2-3 days so that the skin has all the necessary nutrients and vitamins for a healthy and beautiful glow
What is the difference between Tan Accelerator and Bronzer?
One of our distinguishing features is the structure of our products. The most of our tanning lotions are available in 2 versions: Tan Accelerator and Bronzer. The Accelerator boosts the development of melanin by your skin to get natural long lasting tan that takes several sessions. The Bronzer contains 100% natural bronzing elements that provide instant tanning and gorgeous appearance at once.
The strength of bronzing varies from product to product and is always dosed so that the products do not represent a fake tan
How do tanning products work?
Our tanning cosmetics contain different high-quality ingredients which accelerate the production of melanin intensively (that is the stuff that your skin contains and that makes you tanned).
Due to the tanning process is rather stressful and exhausting for the skin, our products also provide it with different Vitamins, Antioxidants and nourishing ingredients at the same time leaving your skin soft and pampered.
This combination ensures a quicker, darker and longer-lasting tan with an unique chocolate or bronzing glow
What happens after I place my order?
After we have processed your order you will receive an order confirmation email in which you can check all details such as products and address. If you got any questions or problems you can always contact us.
As a rule we ship your order no later than the next business day.
Once the order has been shipped, you will receive a shipping confirmation email
How do I get more information on the topic taning?
There is a lot of information about tanning on our "How to Tan" blog. If you have specific questions or problems you can also contact us via the contact form
FAQ
Shipping & Returns
How much does shipping cost?
You can view our shipping costs under the menu navigation Shipping Policy
Where do you ship?
We ship worldwide to all countries
How long will it take for my order to arrive?
Delivery normally takes 2-4 days
How can I track my Order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Help me please! I have problems with delivery / I haven`t received my order yet.
If you have problems with your order you can always send us a message to
eurotandistribution@gmail.com or simply use the contact form. We will help you as soon as we can
Can I return my order and exchange or refund?
Due to different health regulations, we only accept the return, exchange or refund of an order if the products are sent to us in their original packaging and condition.
If you have any problems with your product or order please e-mail us at
eurotandistribution@gmail.com before returning the products, so we can work to resolve the issue
My Products were damaged when they arrived
If your product has been damaged on delivery please let us know as soon as possible and we will do all our best in finding a solution to the problem
What if my order is held by local customs or a post office?
If an order is held by local customs or a local post office it's the buyers/customers responsibility to contact their local customs or post office and organize the finalization of shipping. eurotan.shop is not responsible to contact the local customs or post office. eurotan.shop is not liable to refund orders which are refused by local customs to return to eurotan.shop
FAQ
Payment
Which payment methods do you accept?
We accept many payment methods: Visa, Mastercard, PayPal, Google Pay, Apple Pay etc
Is my information safe?
We respect your privacy. Therefore we would never share your information. Credit card payments are processed through a secure browser. We do not store credit card details
FAQ
About our Products
Are your products tested on animals?
All cosmetics is manufactured in the European Union or in the USA where it is completely prohibited to perform animal testing. So all of our products are 100% Cruelty Free!
Are your products vegan?
All products we offer are based on natural ingredients & oils. While selecting we pay great attention to the quality of the ingredients and only process flawless goods. Even the self-tanner which is contained in some products is 100% extracted from sugar cane
Can I use your products for Outdoor and Indoor tanning?
Our products can be used for outdoor tanning as well as in solarium. If you want to combine the products with sun protection, we recommend that you use either one of our SPF products after applying the regular sun accelerators
Can I use your products on my face?
All of our products can be used on the face excluding the hot tingle products. Some have even been specially developed for the face. But please avoid eye contact!
What is the best product for me?
It depends on what your desired appearance is. The best is to have a look at our shop to find the product that suits you. We are currently working on a solution to make it even easier for everyone to find their perfect product
Where are your products made?
Our products are made either in EU or in the USA and have passed through the official certification and additional tests. All products have CPNP codes that confirms the safety of the products and that they are allowable for selling in the European Union
What if I have allergies?
It is best to avoid using mass market cosmetics if you have allergies.
If you have any doubt, it is worth to apply a small sample to the skin 24 hours before the first application of a product. If a rash or similar unwanted reaction occurs, discontinue use. A full list of ingredients can be found on the corresponding product packaging
FAQ
Other Questions
Are your products suitable for fair skin?
Some of our products are suitable for fair skin, although in this case we recommend using a tanning accelerator without bronzer for solarium or self tan products with low % of DHA. Also pay attention to the duration of sun exposure. On our web shop all products suitable for fair skin have special tips and instructions of how to apply
Will I get orange from using your self tan products?
No, you will definitely not get orange! We are fully aware of this problem, so our self-tan products selection do not contain any ingredients that make it orange. Moreover, the most of our products is specially designed to avoid an unpleasant smell and not turn orange
How is it quaranteed that your products are safe to use?
All our products are tested according to the strict European or US guidelines. All items have CPNP codes that confirm their safety. In addition, our cosmetics is made on the basis of universal Clean Beauty Formula that means:
• Vegan • Gluten-free • Paraben-free • Cruelty-free (no animal testing) • Phthalate-free (no harmful compounds of phthalic acid esters)